Delivery

  • Do online orders ship directly to the customers or to the school/group?

    They can deliver to both, but only if your group opted for these options. The customer has two choices. They can place an order online and have their products shipped directly to their home. OR Local Customers can place an order online and have them delivered for free to the School/Group at the r...

  • Do we sort our products at delivery?

    Non-fruit items can be pre-packaged per seller by 4 Seasons at no additional cost. Meaning, all non-fruit items are pre-sorted in boxes with the seller/student’s name on them for easy distribution on delivery day. So simple for you!! Fruit can be delivered in bulk where you sort the gift boxes y...

  • How do we handle missing, incorrect or damaged items?

    The Fillable Correction Form can be found in your delivery confirmation email sent from Delivery@4sns.com, or it’s available on the Sales Tools Resources page. Please fill out this form entirely and submit it once. We advise you wait 72 hours before submitting this form.

  • How do we store our cookie dough?

    Cookie dough should be stored in a refrigerator or freezer. Freezing the cookie dough will extend its shelf life.

  • How do we store pies?

    Pies must be stored in a freezer until ready to bake or thaw for consumption. At delivery, if you do not have a freezer available to store your product until students can deliver, we recommend to keep the pies plastic wrapped on the pallet until ready for seller distribution.

  • How long will it take for our orders to come in?

    Standard order turnaround time is 3 weeks from receiving your order. Delivery timeline can vary based on the situation and seasonal programs.

  • If there is an issue with product quality, what is 4 Seasons’ refund/replacement policy?

    To be eligible for a credit/refund or replacement, any claim of spoilage or damage must be made by the school/organization sponsor within 72 hours of 4 Season’s delivery to the organization.

  • Is there a shipping charge?

    Sales of less than 400 items will pay a $95 delivery fee. Sales of 400 items or more will receive free shipping.