Welcome to Our Help Site

• Do online orders ship directly to the customers or to the school/group?
• Do we sort our products at delivery?
• How do we handle missing, incorrect or damaged items?
• How do we store our cookie dough?
• How do we store pies?
• How long will it take for our orders to come in?
• If there is an issue with product quality, what is 4 Seasons’ refund/replacement policy?

See all articles in Delivery →

• Can we do both a fall/holiday and spring sale?
• Do customers who order online pay for shipping?
• How long should we sell?
• Is there a minimum order?
• What groups does 4 Seasons Fundraising work with? 
• What is the student’s responsibility in the fundraiser?
• What tools do you provide that will help us promote our fundraiser?

See all articles in General →

• How do I add late orders, and how late can I add them to my original order?
• How do we track the funds raised online?
• How & when do we submit our order?
• What is my Group Code? And where do I find it?

• How do I handle payment/profit?
• How do students accept debit/credit cards?
• What types of payments are accepted from customers when we are selling?
• When do we collect the money?
• When will the invoice be sent?
• Whom do customers’ make their checks out to?